Privacy Policy

Graceful Digitex ("we", "us", "our") is a digital marketing and AI consulting business based in Lagos, Nigeria. This policy explains how we handle personal information when you visit gracefuldigitex.com.ng (the "website"), message us, or book a consultation. We follow the Nigeria Data Protection Act 2023 (NDPA).

1. Who is responsible for your information

Graceful Digitex, Lagos, Nigeria. Founder and CEO: Temitope Bakare.
Email: gracefuldigitex@gmail.com
WhatsApp and phone: +234 810 282 8775

2. What we collect

Details you give us. When you use the "Book a consultation" or "Contact" forms, we ask for your name, WhatsApp number, email address, business name and what you need help with. For bookings we also ask for your preferred date, time and call type, and the package you are interested in. You may add a message. You choose what to type; please do not include sensitive information such as passwords, bank details or health information.

Messages you send us. If you message us on WhatsApp or by email, we keep the conversation so we can reply and follow up.

Technical information. Like every website, our hosting provider and the services that deliver our pages and fonts may receive your IP address, browser type and the pages you request. We do not build profiles from this.

What we do not do. Our website does not use advertising cookies or tracking pixels, and it does not ask you to create an account. We use Google Analytics to count visits and see which pages are read; it uses cookies and collects anonymous usage data such as pages viewed, approximate location and device type. We do not use it to identify you personally. The "Ask us" helper on our pages is not an AI and does not store or send what you type; if it cannot answer, it only gives you a button to continue on WhatsApp.

3. How we use your information

• To reply to your message and arrange or run your consultation.
• To prepare a proposal or quote you asked for.
• To manage and deliver our services if you become a client.
• To keep records we are required to keep (for example for accounting or legal reasons).
• To protect the website from spam and misuse.

Our legal basis is your consent (you send us the details yourself), our need to take steps you ask for before a contract, our contract with you, and our legitimate interest in running and protecting our business. We never sell your information.

4. Who we share it with

We share information only with the services we need to run the website and talk to you, and only as much as needed:

• WhatsApp (Meta). When you press the form button, WhatsApp opens with your details already typed. Nothing is sent until you tap Send. WhatsApp then handles that message under its own privacy policy.
• FormSubmit. A copy of your form is sent by email to us through FormSubmit (formsubmit.co), an email-forwarding service for website forms.
• Gmail (Google). Our email inbox, where those copies arrive.
• Google Fonts. The website loads its fonts from Google, so Google receives your IP address when a page loads.
• Hosting. Our website runs on our own server (Oracle Cloud, United Kingdom), which keeps standard server logs.
• Specialists we bring in. If a project needs a designer, editor or developer, we share only what they need and ask them to keep it confidential.
• The law. We may disclose information if a court, regulator or the law requires it.

Some of these providers are outside Nigeria, so your information may be processed in other countries. We choose well-known providers and share the minimum.

5. Ads and lead forms

We run advertising for businesses on platforms such as Meta (Facebook and Instagram) and Google. If you fill in a lead form from one of these ads, the details you give are collected through that platform and passed to the business that placed the ad (our client) and to us when we manage the campaign for them. That business is responsible for how it uses your details, and the platform's own privacy policy also applies. If you filled in a form from an ad we ran for Graceful Digitex itself, this policy applies directly.

6. How long we keep it

We keep enquiry details only as long as needed to answer you and follow up, usually up to 24 months after our last contact. Client records are kept for as long as the law requires for accounting and contract purposes. After that we delete or anonymise them.

7. How we protect it

Our website is served over HTTPS. Access to our email and files is protected by passwords and, where available, two-step sign-in. We limit who can see client information. No system is perfectly secure, but we take sensible steps and will tell you and the authorities if a breach affecting you occurs, as the law requires.

8. Your rights

Under the NDPA you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, or restrict how we use it;
• stop using your information for marketing, or object to how we use it;
• withdraw your consent at any time (this does not affect what we did before you withdrew).

Contact us at gracefuldigitex@gmail.com or on WhatsApp. We may need to check it is really you, and we aim to reply within 30 days. You also have the right to complain to the Nigeria Data Protection Commission (ndpc.gov.ng).

9. How to delete your data

To have your information deleted, send an email to gracefuldigitex@gmail.com with the subject "Delete my data", and include the name and the WhatsApp number or email address you used. You can also send the same request on WhatsApp to +234 810 282 8775. We will delete what we hold about you from our inbox, WhatsApp chats and records, unless the law requires us to keep something, and we will confirm when it is done. If your details came to us through a client's ad, we will also pass your request to that client.

10. Children

Our services are for businesses and adults. We do not knowingly collect information from children under 18. If you believe a child has sent us information, contact us and we will delete it.

11. Links to other sites

Our website links to other sites such as WhatsApp, Behance and our clients' sites. We do not control them and are not responsible for their privacy practices.

12. Changes to this policy

If we change how we handle information, we will update this page and the date at the top. For important changes we will also say so on the home page.

13. Contact us

Questions about this policy or your information?
Email gracefuldigitex@gmail.com or message +234 810 282 8775 on WhatsApp.